From the Linked PDF:
“Essential Protections for Policyholders is a project of the Rutgers Center for Risk and
Responsibility at Rutgers Law School in cooperation with United Policyholders.
The Rutgers Center for Risk and Responsibility at Rutgers Law School explores the
ways in which society makes choices about risk, its proper allocation, and
compensation for the harm caused when risks materialize.
Homeowners insurance provides financial security. Fires, accidents, and storms may
occur, but insurance provides funds to rebuild. Just as important, insurance provides
emotional security; policyholders expect their insurance companies to be trusted
partners in the process of coping with losses.
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But policyholders’ belief that insurance will provide security is not always met.
Consumers are limited in their ability to shop effectively for insurance by a lack of
information. Policies offered by some insurance companies may have gaps in coverage.
Sometimes the policies offered by every company lack the complete coverage that
policyholders need and expect. The promise of security can be frustrated by complex,
confusing, and surprising terms in insurance policies. And when losses occur, disputes
can arise between policyholders and their insurance companies about the extent of
coverage under the policies and the scope and value of the losses.”