No question is off the table
Whether you are a business owner, a manager dealing with a major interruption to business or a homeowner with a property-damage insurance claim, you’ll have many questions related to the complicated world of insurance claims. We’ll address some of the most common here.
A: Most property owners have never had a large insurance claim before. If this is your first experience, how do you know what you are entitled to? Do you want to risk learning at your own expense? The reality is, insurance company adjusters and consultants are very experienced in handling claims on behalf of their employer — the insurance company. Who will represent you?
A: Actual Cash Value is a policy condition that allows insurance companies to pay claims on a depreciated basis. Even if you have Replacement Cost Coverage, only the “actual cash value” is owed until such time that the property is repaired or replaced. Determining what is a “reasonable” amount of depreciation is not spelled out in an insurance policy, so having an advocate who is familiar with industry standards is very important in the adjustment and settlement of your claim.
A: We assure you that your claim will be handled by one of our principals. Many other firms have salespeople with reference letters reflecting work performed by other adjusters within that company. That does not mean those people will handle your claim. To ensure you have quality representation, only The Claims Group principals will handle your claim.
A: While each insurance claim is unique, we typically charge a percentage fee consistent with what a real estate broker would charge to sell your home. There are also no upfront fees and we are not paid until you are.
A: Arizona, California, Colorado, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Tennessee, Texas, Utah, Virginia, Washington, Wyoming. The Claims Group has relationships with other qualified public adjusters and industry experts in all states.
A: Insurance claim settlements do not happen overnight. While it may add some time, it is wise to reach an agreement with your insurance company on the scope and value of your loss before you start incurring costs to repair.
A: Yes. The role of a public adjuster or claims consultant like The Claims Group is to keep you apprised and to make recommendations along the way, but the claim is not resolved without your input and approval.
A: The Claims Group welcomes opportunities for one-on-one meetings with property owners. We are also able to schedule presentations or speaking engagements with businesses or trade associations. We welcome any opportunity to become a trusted advisor before there is a need for our services.
